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Senarai Bahan Bacaan "Kualiti"

99 soal-jawab KMK. - Kuala Lumpur: INTAN, [n.d.]

658.4036 SEM

INSPEN



BERRY, Thomas H.

Managing the total quality transformation. -

New York: McGraw-Hill, 1991

658.652 BER

INTAN



BONE, Diane

Quality at work. - London: Kogan Pagw, 1989

658.562 BON

INTAN



BONE, Diane

Quality at work: a personal guide to professional

standards. - Los Altos, California: Crisp Publications,

1989

658.562 BON

INTAN



DALE, Barrie

Total quality and human resources: an executives guide.

Oxford: Balckwell Publishers, 1992

658.562 DAL

INSPEN



GOWER handbook of quality management. / edited by Dennis Lock.

- Aldershort, Hants: Gower, 1990

658.562 GOW

INTAN



HAJIME, Karatsu, Prof.

Mastering the tools of QC, learning trough diagrams

and illustration. - Singapore: PHP International, C1987

658.4032 HAJ

INSPEN



HANDBOOk of quality tools: the Japanese approach. / edited by

Tetsuichi Asaka and Kazno Ozeki. - Cambridge, Mass:

658.562 HAN

INTAN



HUTCHINS, David

Quality circles handbook. - London: Pitman, c1985

R658.4 HUT

INSPEN



INGLE, sud

Quality circles in service industries. - Englewood

Cliffs, N.J.: Prentice-Hall, 1983

658.4036 ING

INSPEN



INGLE, Sud

Quality circles master guide: increasing productivity

with people power. - Englewood Cliffs, N.J.: Prentice

Hall, c 1982

R658.4-36

INSPEN



ISHIKAWA, Kaoru

Kawalan mutu menyeluruh: gaya Jepun. / terjemahan Rashid

Azad Khan. - Kuala Lumpur: Dewan Bahasa & Pustaka, 1988

658.562 ISH

INSPEN



ISHIKAWA, Kaoru

What is total quality control?: the Japanese way. -

Englewood Cliffs, N.J.: Prentice-Hall, 1984

658.562 ISH

INTAN



JOHNSON, Perry L.

Keeping score: strategies and tactics for winning the

quality war. - New York: Horper & Ron, 1989

658.562 JOH

INTAN



KARATSU, Hajime

TQC wisdom of Japan: managing for total quality control.

- Cambridgee, Mass: Productivity Press, 1981

658.562 KAR

INTAN



KREGOSKI, Ronald

Quality circles. - Chicago: The Dartnell Corporation,

1982

R658.4036 KRE

INSPEN



KUALITI melalui kumpulan: teks persembahan kumpulan. -

Kuala Lumpur: Institut Tadbir Awam Negara Malaysia,

1985

658.4036 KUA

INSPEN



LATIFT Sher Mohamed

Quality circle: Kuala Lumpur: SMPD Management

Consultants 1988

658.4034 LAT

INSPEN



MOHR, William L.

Quality circles: changing image of people at work. -

London: Addison-Wesley Publishing Co., 1983

658.4036 MOH

INSPEN



MANAGING quality / edited by B. G. Dale and J>J>

Plunkett. - Hertfordshire : Philip Allan, 1990

658.562 MAN

INTAN



OAKLAND, John S.

Total quality management. - Oxford : Heinemann

Professional Publ, 1989

658.562 OAK

INTAN



PATCHIN, Robert L.

The management and maintenance of quality circles. -

Homewood, Illinois : Dow Jones-Irwin, c1983

658.562 PAT

INSPEN



PENGURUSAN dan peningkatan kualiti dalam perkhidmatan awam /

MAMPU. - Kuala Lumpur : MAMPU, 1990

658.562 PEN

INTAN



PRICE, Frank

Right every time : using the Deming Approach. -

Aldershort, Hants : Gower, 1990

658.562 FRI

INTAN



PURI, Subhash C.

Statistical quality control for good and agricultural

scientists. - Boston, Massachusetts : G.K. Hall, c1979

658.56 PUR

INSPEN



QUALITY control handbook / edited by J.M. Juran, Dr.

Frank M. Gryna, Jr. (and) R.S. Bingham, Jr, -

3rd ed. - New York : McGraw-Hill, 1974

658.562 QUA

INTAN



ROBSON, Mike

Quality circles : a practical guide. - Aldershot

Hants: Gower, 1982

658.62 ROB

INSPEN

INTAN



ROSS, Joel E.

Japanese quality circles and productivity. -

Virginia : Reston Publishing, 1992

R658.4036089956 ROS

INSPEN



TEMBUN, Ghani

Kumpulan Kawalan Mutu (QCC) : falsafah, pendekatan

kaedah. - Kuala Lumpur : Dewan Bahasa dan Pustaka,

1986

658.4036 TEM

INSPEN



The QUALITY and productivity equation : American corporate

strategies for the 1990's / edited by Ross E. Robson. -

Cambridge, Mass. : Productivity Press, 1990

658.562 QUA

INTAN



TOTAL quality management / edited by Prof. J. S. Oakland. -

Kempston, Bedford : IFS, 1989

658.562 TOT

INTAN



TOWNSEND, Patrick L.

Commit to quality. - New York : John Wiley, 1990

658.562 TOW

INTAN



ZAKARIAH AHMAD

99 soal-jawab KMK : Kumpulan Meningkat Mutu Kerja. -

Kuala Lumpur : Pusat Pembangunan Pengurusan Institut

Tadbir Awam Negara (INTAN), (198?)

658.4036 ZAK

INSPEN



ZEITHMAL, Valarie a.

Delivering quality service : balancing customer

perceptions and expectation. - New York :

The Free Press, 1990

658.812 ZEI

INSPEN





ARTICLES



PRODUCTIVITY



10 Tips on Productivity

PRODUCTIVITY DIGEST

Sept 1991 : p.33-34

INTAN



ADAMS, FP & NEIBUHR, RE

Improving individual productivity in purchasing

JOURNAL OF PURCHASE AND MATERIAL

Vol. 21 No. 4 Winter 1985 : p.2-7

INTAN



AHMAD Sarji bin Abdul Hamid, Tan Sri

Budaya Produktiviti dan Kualiti

KHIDMAT

Oktober 1991 : ms. 4-7

INSPEN



ARSHAD Hj. Marsidi, Ir. Hj.

Productivity and the individual worker

Jld. 2 No. 2 Mac 1987 p.18

INSPEN



BOCZANY, WJ

Productivity improvement : making work fun

JOURNAL OF SYSTEM MANAGEMENT

Vol. 36 No. 4 April 1985 : p.20-21

INTAN



BODEK, Norman

Inside the best factory in Japan

PRODUCTIVITY DIGEST

Feb 1991 : p.16-18

INTAN



CABARAN-cabaran dalam usaha-usaha peningkatan produktiviti

perkhidmatan awam

CEKAP

Bil. 2 Januari 1988 : ms 1,2 & 13

INSPEN



CHANG, Sharon

Productivity growth vs Productivity level which

matters more?

PRODUCTIVITY DIGEST

August 1992 : p.30-32

INTAN



AZIZAH Aiyub Ghazali, Datuk (Dr), Hajjah

NARIMAH Awin, Dr.

Lifestyle and productivity

KHIDMAT

Aug/Sept 1991 : ms. 38-41



DRUCKER, Peter F.

The new productivity challenge

HARVARD BUSINESS REVIEW

Vol. 69 No. 6 N/D 1991 : p.69-79



HALACHIMI, Arie

Productivity and Information Technolofy :

Emerging Issues and Consideration

PUB. PROD & MANAGEMENT REVIEW

Vol. 14 No. 4 Summer 1991 : p.327-350

INTAN



HALIMAH Ali

Productivity improvement towards 2020

KHIDMAT

Oktober 1992 : md. 9-11

INSPEN



HOLZER, M.

Productivity and fiscal pressure

INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION

Vol. 7 No. 41985 : p.425-450

INTAN



IMPROVING long-term productivity growth

PRODUCTIVITY DIGEST

July 1992 : p.2-5

INTAN



KHAIRUL Baharein Mohd Noor

Ekonomi dan produktiviti

KHIDMAT

Mei 1992 : p.40-41

INTAN



KIAT, KJ

Management productivity in small and medium sized

Enterprises

PRODUCTIVITY DIGEST

Vol. 4 No. 11 Jan 1986 : p.20-28

INTAN



KONSEP produktiviti dan kualiti adakah ia berbeza?

CEKAP

Bil. 9 Oktober 1989 : ms. 1 & 6

INSPEN



LIM LAI SOON

Half the Japanese but twice the Americans

PRODUCTIVITY DIGEST

Jan 1988 : p.2-4

INTAN



LIVINGSTON, J. Sterling

Pygmalion in management

HARVARD BUSINESS REVIEW

No. 5 S-O 1988 : p.121-130

INTAN



MARK, K

Less inventory leads to more productivity

PRODUCTIVITY DIGEST

Vol. 4 No. 11 Jan 1986 : p.116-122

INTAN



NADLER, Leonard

HRD and productivity : Allied Forces

TRAINING & DEVELOPMENT JOURNAL

August 1988: p.25-29

INTAN



NIENSTEDT, P & WINTERMANTEL, R

Restructuring organizations for improved

productivity : a case in point

PERSONNEL

Vol. 62 No. 8 Aug 1985 : p.34-40

INTAN



NOR AINI Mohd Amdzah

Productivity measurement : still a confussion?

PRODUKTIVITI

Bil. 46 Mac/April 1993 : p.1-2

INSPEN



PAUZI Hanipi

Produktiviti : satu pandangan umum

PRODUKTIVITI

No. 17 Mei/Jun 1988 : ms. 6, 7 & 10

INTAN



PENINGKATAN produktiviti melalui penggunaan teknologi

maklumat

CEKAP

Bil. 12 Julai 1990 : ms. 1-2

INSPEN



ROSHIDI Hussan

Strategi meningkatkan produktiviti dan kualiti

dalam organisasi

PRODUKTIVITI

Bil. 39 Jan/Feb 1992 : p.1, 4-5, 8-9, 12-13

INSPEN



SPICER, M V

A public choice approach to motivating people in

Bureaucratic Organizational

ACADEMY OF MANAGEMENT REVIEW

Vol. 10 No. 3 July 1985 : p.518-526

INTAN



STRATEGIES for productivity improvement : learning from

the Japanese experience

PRODUCTIVITY DIGEST

June 1992 : p.2-11

INTAN



SUJAIDI Dasuki

Penggunaan tenaga manusia bagi meningkatkan

produktiviti : beberapa pandangan dan analisa ringkas

JOURNAL PRODUKTIVITI

Jil. 1 No. 1 Jan 1986 : ms. 51-71

INTAN



SUJAIDI Dasuki

Penyelia yang lemah

PRODUKTIVITI

Bil. 46 Mac/April 1993 : p.8-9

INSPEN



The FIRST 10 years of the productivity movement in Singapore

PRODUCTIVITY DIGEST

Jan 1991 : p.2-7

INTAN



USILANER, B L

Federal productivity problems and progress

BUREAUCRAT

Vol. 14 No. 2 Summer 1985 : p.54-58

INTAN



VAUGHT, B C & WALKER W H

Decision making and the project team : a

model for increasing productivity

INDUSTRIAL MANAGEMENT & DATA SYSTEM

Jan/Feb 1986 : p.22-26

INTAN



YOSHIDA, Nagoa

A new scenario for productivity challenges

JOURNAL FOR QUALITY & PARTICIPATION

Vol. 14 No. 4 Jan/April 1991 : p.78-80

INTAN



YOSHIDA, Nagoa

A new scenario for productivity challenges on

the March to perfection

PRODUCTIVITY DIGEST

July 1992 : p.10-13

INTAN





QUALITY



A. AZIZ Mat

ISO 9000 - Certification of quality processes

and the role of SIRIM

NATIONAL CONFERENCE ON TOTAL QUALITY MANAGEMENT

(1992 Oct 27 - 28 : KL)

ms. 167-176

INSPEN



ABDULLAH Abdul Rahman

Penyelesaian masalah dan pengurusan kualiti

KHIDMAT

Februari 1991 : ms. 11-13

INSPEN



AHMAD Sarji bin Abdul Hamid, Tan Sri

Budaya produktiviti dan kualiti

KHIDMAT

October 1991 : ms. 4-7

INSPEN



AHMAD Sarji bin Abdul Hamid, Tan Sri

Hasil kerja berkualiti

KHIDMAT

Februari 1991 : ms. 52-54

INSPEN



AHMAD Tajuddin Ali & Badrulhisham Ahmad Kasah

ISO 9000 : Peningkatan kualiti dan peluang

meluaskan pasaran

KHIDMAT

Vol. 4 Julai 1992 : ms. s36-38

INSPEN



AGUAYO, Rafael

Deming : The American who thought the Japanese

about quality

WORLD EXCUTIVE DIGEST

Jun 1992 : p. 25-34

INTAN



ARSHAD Hj. Marsidi, Hj.

Pusat Daya Pengeluaran Negara bergerak bersama Q

KHIDMAT

Oktober 1991 : ms. 53-55

INSPEN



ARSHAD Hj. Marsidi, Ir Hj.

Quality - productivity connection

QUALITY MANAGEMENT SEMINAR : LINKING QCC/

TOM/ISO 9000 (1992 Dec 8 : Langkawi)

INSPEN



ASIAH Ahmad ; Wong Foong Lai

Ciri asas kualiti

KHIDMAT

Oktober 1990 : ms. 20-23

INSPEN



ASIAH Ahmad

Komitmen pengurusan atasan terhadap kualiti

KHIDMAT

Oktober 1992 : ms. 6-8

INSPEN



ASIAH Ahmad

Makna Anugerah Kualiti

KHIDMAT

Disember 1990 : ms. 7-9

INSPEN



ASIAH Ahmad

Mengiktiraf kecemerlangan

KHIDMAT

Ogos/Sept 1991 : ms. 15-16

INSPEN



ASIAH Ahmad

Quality promotion in the public sector

KHIDMAT

Oktober 1991 : ms. 38-39

INSPEN



BERTSCH, BOUDEURIJN

Top management must participate

JOURNAL FOR QUALITY & PARTICIPATION

Vol. 14 No. 4 Jan/April 1991 : p.10-14

INTAN



BERTELSON, Roger

Quality as a moving target

KHIDMAT

Vol. 11 Oktober 1993 : p.28-29

INSPEN



BROWN, Philip & COUSINS, Paul

Start at the very begining

TQM MAGAZINE

Vol. 4 No. 2 April 1992 : p.89-93

INTAN



CARLULE, Jamie J.

A look at the quality of First-Line-Supervisors

BUREAUCRAT

Vol. 21 No. 2 Summer 1992 : p.29-32

INTAN



CHAN, Kelvin

Achieving quality through waste reductions

PRODUCTIVITY DIGEST

August 1991 : p.2-7

INTAN



COTTRELL, John

Favourable recipe

TQM MAGAZINE

Vol. 4 No. 1 Feb 1992 : p.17-20

INTAN



CROSBY, Philip

How to strive for quality

PRODUCTIVITY DIGEST

July 1992 : p.25

INTAN



DOMINGO, Rene T. ; Prof

Non-stop improvement : quality, radifined

ASIAN MANAGER

Jan/April 1992 : p.7-10

INTAN



DOMINGO, Rene T.

Quality means survival

WORLD EXECUTIVE DIGEST

June 1992 : p.18-22

INTAN



DUFFIN, Murry

Leading example

TQM MAGAZINE

Vol. 4 No. 1 Feb 1992 : p.21-24

INTAN



ELLIOT, Vincent

Measuring quality

JOURNAL OF PROPERTY MANAGEMENT

Jil. 58 No. 5 Sept/Oct 1993 : md. 16-18

INSPEN



FEIGENBAUM, Feigenbaum

A global vision of quality

JOURNAL FOR QUALITY & PARTICIPATION

Vol. 14 No. 4 Jan/April 1991 : p.6-8

INTAN



FOSTER, Morris & WHITTELE, Susan

Quality - It's all in the mindset

IMPLEMENTING TQM

No. 2 1991 : p.17-19

INTAN



GUMMESSON, Evert

Truths and Myths in Service Qualtiy

PARTICIPATION

Vol. 14 No. 4 Jan/April 1991 : p.28-33

INTAN



HALIM bin Shafie, Goh Bong Sue

Quality improvement through the use of it

KHIDMAT

Oktober 1992 : ms. 16-19

INSPEN



HUSSIN Bidin, Yeop

The people factor and quality of service

KHIDMAT

Vol. 11 Oktober 1993 : p.18-19

INSPEN



ISRAELI, Asher

Cutting Quality Costs

PRODUCTIVITY DIGEST

Oct 1991 : p.22-24

INTAN



JURAN : How to think about quality

WORLD EXCUTIVE DIGEST

August 1992 : p.54

INTAN



JURAN, J.M.

The Evolution to japanese Leadership in quality

JOURNAL FOR QUALITY & PARTICIPATION

Vol. 14 No. 4 Jan/april 1991 : p.72-77

INTAN



KARABATSOS, Nancy

Quality in Transition - Narrative for the '90s

PRODUCTIVITY DIGEST

Feb 1991 : p.10-13

INTAN



KISAI bin Rahmat

Promoting quality and productivity in the

National Automibile Industry Co. Ltd.

ASIAN REVIEW OF PUBLIC ADMINISTRATION

Vol. 3 No. 2 Dec 1991 : p.76-82

INTAN



KONSEP produktiviti dan kualiti adakah ia berbeza?

CEKAP

Bil. 9 October 1989 : ms. 1-2 & 8

INSPEN



LEADERSHIP through quality

CEKAP

Bil. 12 Julai 1990 : ms. 3-4

INSPEN



MASTER, Warren

Interagency Cooperation Yeilds quality results

BUREAUCRATS

Vol. 21 No. 2 Bummer 1992 : p.45 & 92

INTAN



MCGOVERN, Jact

Quality : the spirit of Europe

JOURNAL FOR QUALITY & PARTICIPATION

Vol. 14 No. 4 Jan/April 1991 : p.18-20

INTAN



MOHD AZMI ABDULLAH

When quality means survival

KHIDMAT

Vol. 11 Oktober 1993 : p.24-25

INSPEN



MOHD Rais Abdul Karis, Mohd Affandi Hassan

Peranan INTAN meningkatkan kualiti

KHIDMAT

Oktober 1992 : ms. 20-22

INSPEN



NIRMALA Menon

Essence of excellence

KHIDMAT

Oktober 1991 : ms. 41-46

INSPEN



NULAND, Yves Van & OESS Attila

Assessing management

TQM MAGAZINE

Vol. 4 No. 2 April 1992 : p.85-87

INTAN



PAUL, M. Joseph

Measuring customer satisfaction : are you

fooling yourself?

SPEKTRUM QCC

Jil. 10 Jun 1990 : ms. 1

INTAN



PAYNE, Bernard J.

Accounting for improvement

TQM MAGAZINE

Vol. 4 No. 2 April 1992 : p.95-98

INTAN



PENGURUSAN kualiti melalui tiga proses yang bersepadu

CEKAP

Bil. 13 Oktober 1990 : ms. 1-2

INSPEN



PERRY, James H & PERKINS, Charles

Operationalizing quality considerations in the

purchasing process

INTERNATIONAL JOURNAL OF PURCHASING

AND MATERIAL MANAGEMENT

Vol. 28 No. 1 Winter 1992 : p.10-14

INTAN



PLENERT, Gerhard

Quality management processes : some recent

advances and results in US companies

NATIONAL CONFERENCE ON TOTAL QUALITY

MANAGEMENT (1992 OCT 27 - 28 : KL)

ms. 160-165

INSPEN



"QUALITY work Quality life" linking efforts

with rewards

PRODUCTIVITY DIGEST

Dec 1991 : p.2-7

INTAN



RAYNOR, Michael E.

Quality : putting the pieces together

TRAINING

Vol. 30 No. 2 Februari 1993 : p.90

INSPEN



RODZLAN A. Bakar

Market driven quality - IBM Malaysia's experience

KHIDMAT

Vol. 11 Oktober 1993 : p.30-31

INSPEN



ROHANI Harun

Penerapan kualiti dalam budaya korporat : suatu

pendekatan ke arah kecemerlangan organisasi

BULETIN INTAN

Vol. 15 No. 2 1991 : p.13-16

INTAN



SHAFEE Hashim

Persaudaraan meningkatkan kualiti

PRODUKTIVITI

Bil. 46 Mac/April 1993 : p.4-5

INSPEN



STRONG, Nathan P. & FORD, Brain S.

Quality in State Government : a grass-roots effort

BUREAUCRAT

Vol. 21 No. 1 Spring 1992 : p.39-42

INTAN



SUJAIDI Dasuki

Kualiti : tanggungjawab pengurusan atau pekerja?

PRODUKTIVITI

Bil. 42 Julai/Ogos 1992 : p.1 & 16

INSPEN



SIJAIDI Dasuki

Peningkatan kualiti melalui perubahan pengurusan

PRODUKTIVITI

Bil. 44 Nov/Dis 1992 : p.1 & 3

INSPEN



SUJAIDI Dasuki

Tenaga manusia faktor utama kualiti

PRODUKTIVITI

Bil. 44 Nov/Dis 1992 : p.4-7

INSPEN



SUNDARI, K

Breakfast with Peter Drucker

KHIDMAT

Vol. 1 Jan 1992 : ms. 47-49

INSPEN



The CRACKS in qualiti

ECONOMIST

18 April 1992 : p.63-64

INTAN



WALSH, Kieron

Quality and Public Service

PUBLIC ADMINISTRATION

Vol. 69 No. 4 (Winter) 1991 : p.503-514

INTAN



VAREY, Richard

Quality management - the solution for British

Industry?

MODERN MANAGEMENT

Vol. 5 No. 2 Summer 1991 : p. 40 & 42

INTAN



VASUDIWAN, N.

Konsep kos kualiti

KHIDMAT

Oktober 1992 : ms. 25-26

INSPEN



VOSS, Christopher

Quality in a manufacturing strategy

IMPLEMENTING TQM

No. 2 1991 : p.3-6

INTAN







QUALITY CIRCLES



ALSTON, M.

Quality circles : A case of good people management

TRAINING OFFICER

Vol. 23 No. 4 April 1985 : p.114-119

INTAN



BARTON, Michael

Quality circles: Better harnessing of its potentials

PINS & NEEDLES

Vol. 13 May/June 1992 : P.13-16

INTAN



CHAN Choon Hian

A system approach to the management of a quality

circle program

PINS & NEEDLES

Vol. 13 May/June 1992 : p.17-26

INTAN



COX, J.

Quality circles members' view on quality circles

LEADERSHIP & ORGANIZATIONAL DEVELOPMENT JOURNAL

Vol. 6 No. 2 1985 : p.20-23

INTAN



DALE, B.G.

Quality circles : From introduction to intergration

PINS & NEEDLES

Vol. 13 May/June 1992 : p.4-12

INTAN



GOODSTEIN, S.G.

Organizational dualism and quality circles

ACADEMY OF MANAGEMENT REVIEW

Vol. 10 No. 3 July 1984 : p.504-517

INTAN



LOWLER, Ee

Quality circles after the Fad

HARVARD BUSINESS REVIEW

Jan/ Feb 1985 : p.64

INTAN



OSMAN Din

Asas-asas pengwujudan sistem kawalan mutu menyeluruh

SPEKTRUM QCC

Jil. 6 Januari 1989 : ms. 1 & 3

INSPEN



PATI, Gopal C.

What went wrong with quality circles?

PINS & NEEDLES

Vol. 13 May/June 1992 : p.31-36

INTAN



PERRY, Bernie

The 7 wonders of the QC world

PINS & NEEDLES

Vol. 13 May/June 1992 : p.2-3

INTAN



SHERWOOD, K.F.

Quality circles : can we evaluate them?

PERSONNEL REVIEW

Vol. 14 No. 1 1985

INTAN



SIMS, H.P.

Beyond quality circles : self-managing teams

PERSONNEL

Vol. 62 No. 1 Jan 1985 p.16-24

INTAN



THE Manager as facilitator: Gateway to organizational

change

PINS & NEEDLES

Vol. 13/June 1991: p.27-30

INTAN







QUALITY CONTROL CIRCLES



AZMAN

Organisasi mesti ada 'corporate quality'

SPEKTRUM QCC

Jil. 6 Januari 1989: ms. 1 & 4

INSPEN



CHONG, N.K.

Some ideas on new directions for QC circles

PRODUCTIVITY DIGEST

Vol. 4 No. 2 Feb 1986: p.67-75

INTAN



CHUA Soh Kheng

The QC circle movement in Singapore - entering

the next decade

In: QUALITY MANAGEMENT SEMINAR: LINKING

QCC/TQM/ISO 9000

[1992 December 18: Langkawi]

INSPEN



GOH, Derrick

Managerial cross funtional teams and qcc'S IN

ACTION TO ACHIEVE tqm

In: QUALITY MANAGEMENT SEMINAR: LINKING

QCC/TQM/ISO 9000

[1992 December 18: Langkawi]

INSPEN



K. KANAPATHI

QC circle activities based on company - wide QC

circles

In: QUALITY MANAGEMENT SEMINAR: LINKING

QCC/TQM/ISO 9000

[1992 December 8: Langkawi]

INSPEN



MUSTAPHA Abd. Kadir, Tuan Hj.

Sepuluh asas penting QCC

PRODUKTIVITI

Bil. 42 Julai/Ogos 1992: p.7, 12-13

INSPEN



OTHMAN Din

Pendekatan QCC untuk kerjasama kumpulan -

Satu pengalaman

SPEKTRUM QCC

Jil. 10 Jun 1990: ms. 1 & 4

INSPEN



YAP, Fredie

Can quality control circles realy work?

PRODUCTVITY DIGEST

May 1992: p.20-21

INTAN







TOTAL QUALITY MANAGEMENT (TQM)



ABDULLAH bin Abdul Rahman

Total quality management in the public sector -

towards continous inprovement

In: NATIONAL CONFERENCE ON TOTAL QUALITY

MANAGEMENT

[1992 October 27 -28: Kuala Lumpur p.17-32]

INSPEN



BARRY, Thomas J., Dr.

Management excellence through total quality management

PRODUCTIVITY DIGEST

July 1992: p.18-19

INTAN



BAUERLE, Brain

Leadership challenges and the human dimensions

in achieving successful totalquality

In: NATIONAL CONFERENCE ON TOTAL QUALITY

MANAGEMENT

[1992 October 27 -28: Kuala Lumpur p.115-158]

INSPEN



BOOKMAN, Bob

Energizing TQM with right-brain thinking

TRAINING

Vol. 29 No. 8 August 1992: p.62-66

INSPEN



BROWN, Philip

Start at the very begining

TQM MAGAZINE

Vol. 14 No. 2 April 1992: p.89-93

INTAN



CAROLL, David

Meeting and exceeding customers expectations for

successful TQMA IMPLEMENTATION

In: NATIONAL CONFERENCE ON TOTAL QUALITY

MANAGEMENT

[1992 October 27 -28: Kuala Lumpur p.77-84]

INSPEN



CHALK, Mary Beth

Establishing & quality climate

JOURNAL OF PROPERTY MANAGEMENT

Sept/October 1993: p.14-18

INSPEN



COTTRELL, John

Favourable recipe

TQM MAGAZINE

Vol. 4 No. 1 Feb 1992: p.17-20

INTAN



DUFFIN, Murry

Leading example

TQM MAGAZINE

Vol. 4 No. 1 Feb 1992: p.21-24

INTAN



ENGLISH, George

Total quality in the public services

IMPLEMENTING TQM

No. 2 1992: p.7-10

INTAN



FERTIK, Edward

Applying TQM principles part-time employees

BUREAUCRAT

Vol. 20 No. 3 Fall: p.42-44

INTAN



FRIETS, Nels

Planning a TQM system - outting TQM strategy

into action

In: NATIONAL CONFERENCE ON TOTAL QUALITY

MANAGEMENT

[1992 October 27 - 28: Kuala Lumpur p.85-114]

INSPEN



GEBER, Beverly

Can TQM cure health care?

TRAINING

Vol. 29 No. 8 August 1992: p.25-34

INSPEN



GUAN Eng Chai

Creating lasting change in total quality management

(TQM) the answer?

SPEKTRUM QCC

Bil. 10 Jun 1990: ms. 2-3

INSPEN



HITOSHI Kume, Prof.

Organisation and management (1)

PRODUCTIVITY

Bil. 41 Mei/Jun 1992: ms. 1 & 3

INSPEN



HYDE, A.C.

Feedback from customers, clients and captives

BUREAUCRAT

Vol. 20 No. 4 1991/1992: p.40-43

INTAN



JACOB, Rahul

TQM: more than a dying fad?

FURTUNE

Vol. 128 No. 9 October 18, 1993: p.56-61

INSPEN



KAMARUZZAMAN bin Shariff, Dato'

Pelaksanaan pengurusan kualiti menyeluruh di

Kemneterian Pertahanan

KHIDMAT

Vol. 11 Oktober 1993: ms. 20-22

INSPEN



KIREHNER, David

A guide to quality management

BUILDING ECONOMIST

December 1992: p.11-15

INSPEN



KOONS, Paul F.

Getting confortable with TQM

BUREAUCRAT

Vol. 20 No. 2 summer 1991: p.35-38

INTAN



LAPORAN pengurusan kualiti menyeluruh (TQM)

In: PERSIDANGAN PENGARAH-PENGARAH JPPH KE 35

[1993 June 7 - 10: Kuantan, Pahang]

Research 39

INSPEN



LEONG Yee Sing, Dr.

Total quality management - the Hewlett-Packard

experience

KHIDMAT

Vol. 11 Oktober 1993: ms. 26-27

INSPEN



MAMPU

Panduan pengurusan kualiti menyeluruh (TQM)

bagi Perkhidmatan Awam

C11: 62 ms.

INSPEN



NULAND, Yves Wan

Assessing management

TQM MAGAZINE

Vol. 4 No. 2 April 1992: p.85-87

INTAN



PARRY, Scott

The missing 'M' in TQM

TRAINING

Vol. 30 No. 9 September 1993: p.29-31

INSPEN



PAYNE, Benard J.

Accounting for improvement

TQM MAGAZINE

Vol. 4 No. 2 April 1992: p.95-98

INTAN



SEDDOM, John

TQM and culture change

IMPLEMENTING TQM

No. 2 1991: p.3-6

INTAN



SMITH, Alan

Profit and the human face of TQM

IMPLEMENTING TQM

No. 2 1991: p.103-107

INTAN



STRONG, Nathan P.

Quality in State Government: A grass-roots effort

BUREAUCRAT

Vol. 21 No. 1 Spring 1992: p.39-42

INTAN



SWISS, James E.

Adapting total quality management (TQM) to government

PUBLIC ADMINISTRATION REVIEW

Vol. 52 No. 8 Jan/April 1992: p.356-362

INTAN



TQM requires TQM

TRAINING

Vol. 30 No. 8 August 1993: p.12-13

INSPEN



YEOH, Michael

Effective quality management for the 1990's

key issues and strategies

In: NATIONAL CONFERENCE ON TOTAL QUALITY

[1992 October 27 - 28: Kuala Lumpur p.49-76]

INSPEN



YEOH, Michael

TQM - wave of the future

CORPORATE WORLD

Vol. 4 No. 8 August 1992: p.48-50

INTAN



ZEMKE, Ron

A bluffers quide to TQM

TRAINING

Vol. 30 No. 4 April 1993 p.48-55

INSPEN

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