Eng-National Institute of Valuation

OUR CLIENTS

Our stakeholders are JPPH’s personnels as well as the Federal Government, State Governments, Local Governments, statutory bodies, private sectors and other related agencies in the real estate industry.

CLIENTS CHARTER

Training

Shall organize all scheduled training program for the year.
Shall disseminate Annual Training Program to clients not later than 31 January every year.

Research

Shall produce all researches planned before 31 December every year.

Academic

Shall produce semi-professional work force yearly into the real estate industry.
Shall produce students with academic qualifications in real estate yearly.

Support Services

Administration, Finance and Human Resource

Shall spend budget allocations within the year.
Shall be manage purchases according to current procedures.
Shall prepare payment vouchers within 14 days from date of receipt.
Shall collect revenues according to current circulars.
Shall manage human capital and administration according to specified procedures and circulars.

IT Services

Shall act on complaints within 10 minutes of receiving reports.

Property Management

Shall make ready training facilities one day prior to usage.
Shall monitor maintenance works according to schedule.
Shall act upon reports of breakdown in facilities within 24 hours.

Corporate Affair and Public Communications

Shall act on public complaints within 14 working days.

Publications and Media

Shall provide printing, audio visual equipments, video filming and photography services as requested.

Domestic

Shall prepare food of quality standard.
Shall ensure cleanliness of the dining hall at all times.
Shall prepare accommodation one day prior to usage.

Library

Shall open the library according to opening hours.
Shall settle all reference enquiries within 1 working day.
Shall render quick and efficient services by applying information technology system.

RECOVERY DELIVERY SERVICE SYSTEM

In due cause the client’s charter could not be met, the corrective measures shall be as follows :

Reactive Recovery

Training
Replace any cancellation of courses within the same year.
Research
Deliver research products not later than 15^th January the following year.
Support Units
Provide support services and alternative training facilities 12 hours prior to usage.

Positive Recovery

Clients shall be informed in advance of any shortcomings in services pertaining to training programes, researches or other technical problems.
Clients shall be informed of the date/time the services shall be delivered.